Refund Policy

BuilderLog — Refund Policy

Last updated: June 2026

BuilderLog is a subscription service with a generous free plan. We want every paying customer to feel they’re getting good value. Here’s how refunds and cancellations work.

Free plan

BuilderLog’s free plan costs nothing and requires no card details. There is nothing to refund. You can use it for as long as you like with no obligation to upgrade.

Pro subscription

BuilderLog Pro is £9.99/month, billed through Stripe. There is no contract and no minimum term — you can cancel at any time.

When you cancel, your Pro features remain active until the end of the current billing period. After that, your account reverts to the free plan. Your data is never deleted when you downgrade.

When we offer refunds

We will issue a full refund in the following situations:

• You were charged after cancelling your subscription and the cancellation should have taken effect.
• You were charged twice for the same billing period due to a technical error.
• You upgraded by mistake and contact us within 48 hours of the charge, without having used any Pro features.
• The service was significantly unavailable or unusable for an extended period during a billing cycle you paid for.

When we don’t offer refunds

• You used Pro features during the billing period and then decided to cancel. You can cancel at any time, but the current month is not refunded.
• You forgot to cancel and were charged for a renewal. We recommend cancelling before your next billing date if you no longer need Pro.
• You are unhappy with a feature that is working as described. We welcome feedback and will do our best to improve, but this is not grounds for a refund.

We do not offer partial refunds for unused portions of a billing period.

How to request a refund

Email us at hello@builderlog.app with the subject line “Refund request”. Include the email address associated with your BuilderLog account and a brief explanation.

We aim to respond to all refund requests within 3 working days. If approved, the refund will be processed back to the original payment method via Stripe. Refunds typically appear on your statement within 5–10 working days.

How to cancel your subscription

You can cancel your Pro subscription at any time. Go to Settings in BuilderLog, or contact us at hello@builderlog.app and we will cancel it for you.

Cancellation takes effect at the end of your current billing period. You will not be charged again after cancelling.

Contact us

Email: hello@builderlog.app
Or visit: nicheapps.app